Lamb Of God fans experienced an unexpected Christmas surprise when a StubHub listing error led them to attend a Christian Christmas concert instead of a metal show in South Carolina, as reported by WSPA.
Following the backlash from the mix-up, StubHub issued an official apology and clarified their refund policy for affected customers.
“We acknowledge the listing for the December 20 event at Spartanburg Memorial Auditorium was misleading and apologize for the confusion this caused,” a StubHub spokesperson said. “Ahead of the show we updated the event page and reached out to customers to clarify the event details. Anyone who purchased tickets under the impression this was a different performance is encouraged to contact us—we’ll honor a full refund under our FanProtect Guarantee.”
Lamb Of God vocalist Randy Blythe also responded to the incident with his own statement.
“We usually play Groundzero Venue NOT Spartanburg Memorial Auditorium,” Blythe wrote. “This why StubHub Sucks. Merry Christmas, Spartanburg.”
The confusion appears to have been isolated to StubHub’s platform. Other ticket vendors maintained accurate listings throughout the event promotion period.
Stereogum reported that the venue’s website and Ticketmaster both accurately listed tickets for the Christian concert. This discrepancy highlights the importance of cross-referencing ticket information across multiple platforms before making purchases.
The Spartanburg Memorial Auditorium, where the mix-up occurred, is a significant venue in the region. Comedy Tickets noted that the theater has a capacity of 3,244 and regularly hosts various entertainment events including comedy shows and concerts throughout the year.
The incident underscores broader concerns about third-party ticket reseller practices and the potential for misleading listings during high-demand concert seasons. StubHub’s FanProtect Guarantee, which covers situations like this, demonstrates the platform’s acknowledgment that such errors can occur despite verification processes.
The timing of the error during the Christmas season added an ironic twist to the situation. Metal fans unexpectedly found themselves at a holiday-themed Christian performance. The incident highlights ongoing concerns about ticket reseller accuracy and customer protection during the holiday concert season.
